Terms of Service

as of July 2, 2025

Preamble

CaseAI is an Artificial Intelligence (AI) System developed by the association Bayes Impact France for the purpose of helping Clients, actors in the social sector (public and private), to support their Beneficiaries.

The project has a scope of general interest, in accordance with the association's purpose.

The AI System is made available as open source under MIT license.

The AI System is built from a General-purpose AI Model. The purpose is determined by each Client based on the services it provides to its Beneficiaries and within the limits of the Uses provided for by these General Terms of Service.

The AI System thus facilitates the support role of Users by providing them with proposals for elements to respond to Beneficiaries. These elements are merely proposals and always remain under the control of the User, including for requests made directly by the Beneficiary. In no case is it a matter of directly taking action on behalf of the Beneficiary or replacing the User.

1. Definitions

• "CaseAI", the "Service" or the "AI System": corresponds to an AI system developed from a general-purpose AI model that offers advice and actions to Users in order to better support their Beneficiaries.

• The "AI Model": is a general-purpose AI model, that is, designed to perform a wide range of generative tasks without a predefined specific purpose, supplied by Google Ireland Limited, a company incorporated in Ireland (registration number: 368047).

• The "Association": is the association Bayes Impact France which develops the AI System. It may be its host under an agreement for provision of the AI System.

• The "Clients": are actors in the social sector, public and private, who wish to use the AI System to facilitate the support of Beneficiaries.

• The "Users": are social workers, employees or volunteers, of Clients.

• The "Beneficiaries": are the service users of Clients.

• The "Uses": are the requests that can be formulated from the AI System. They are strictly governed by these General Terms of Service in order to comply in particular with applicable legal rules.

2. Purpose and Validity

These General Terms of Service exclusively govern the use of CaseAI by Clients. They do not exclude the use of general conditions specific to governing relationships between Clients, Users and Beneficiaries, in particular to ensure obligations specific to Clients in terms of AI governance. The general terms that would be defined by the Client cannot in any way have consequences on the relationships of Clients, Users and Beneficiaries with the Association.

These general terms are communicated to each Client during a trial of the AI System prior to the signature of a provision agreement or the deployment of the AI System with a Client, and upon the signature of an agreement for provision of the AI System.

Users and Beneficiaries become aware of them and accept them by checking a box indicating their complete and unconditional acceptance upon their first use, including in the test phase, outside any contractual framework established with the Association. Failure to accept results in renunciation of the use of the Service.

These terms are accessible at any time on the website. They govern the relationships between Clients and the Association in the context of the use of the Service.

Any service other than the provision of CaseAI that would be offered by the Association is not governed by these General Terms of Service.

3. Service Description

The AI System thus facilitates the support role of Users by providing them with proposals for elements to respond to Beneficiaries. These elements are merely proposals and always remain under the control of the User, including for requests made directly by the Beneficiary. In no case is it a matter of directly taking action on behalf of the Beneficiary or replacing the User.

3.1. Technical Scheme

The Service provided by the Association is based on the AI Model. The Association did not use its own data for model training. No personal data related to a User, a Beneficiary or a Client is retained to improve the AI System. Only non-personal data (such as the number of requests per Client, for example) may be used for statistical purposes.

The Association does not intervene in the generation, validation or customization of results produced by the AI model.

In the case of a trial of the AI System prior to the signature of a provision agreement or the deployment of the AI System with a Client, no personal data is retained for any Use whatsoever.

3.2. Uses

The Service is offered as a general-purpose AI whose purpose is determined by each Client based on the services it provides to its Beneficiaries.

The Service is neither intended nor configured to be used in the context of practices prohibited by Article 5 of Regulation (EU) No. 2024/1689 of the European Parliament and Council of June 13, 2024 establishing harmonized rules concerning artificial intelligence (the "AI Act").

The Service is neither intended nor configured to be used as a high-risk AI system within the meaning of Article 6 of the AI Act.

The Client undertakes to inform Users and Beneficiaries of the use of the AI System, as well as the conditions of its use and its purpose.

3.3. Risk Management

The AI System transmits alerts to Users in the event of at-risk messages (suicide risk, immediate danger or risk of bodily injury).

The risk management system consists of an iterative and ongoing process. After the Delivery of the AI System under a Convention, the Association undertakes to transmit to the Client any new information relating to the risks presented by the AI System.

3.4. Event Recording

The Association ensures that the design and development of the AI System provide for functionalities enabling the automatic recording of events ("logs") during the operating period of the AI System. These recording functionalities comply with the state of the art and, where applicable, with recognized common standards or specifications.

The recording functionalities ensure an appropriate degree of traceability of the operation of the AI System throughout its lifecycle, adapted to the intended Uses. In particular, these functionalities make it possible to record events that are of interest in recognizing situations that have the effect that:

• the AI System presents a risk to the health, safety or protection of the fundamental rights of individuals; or

• results in a Substantial Modification.

The Association maintains the logs automatically generated by the AI System, to the extent that these logs are under its control pursuant to a Convention, for the entire duration thereof. At the expiration of the Convention, the Association transmits these logs to the Client without delay.

3.5. Transparency

The Association ensures that the design and development of the AI System are such that the operation of said System is sufficiently transparent to allow the Client to reasonably understand its operation.

The Association ensures in particular that the AI System allows, particularly through appropriate human-machine interfaces, effective control by natural persons, which is proportionate to the risks associated with the System.

The Association ensures that the design and development of the AI System follow the principle of security by default and from the design stage. Given its Uses, the System should achieve an appropriate level of accuracy, robustness, safety and cybersecurity, and function consistently in this regard throughout its lifecycle.

3.6. Compliance

The Association ensures that the AI System remains compliant with these General Terms of Service except for elements that would have been modified by the Client, on its own initiative.

4. Access to the Service

In the context of their use of the AI System, Clients, Users and Beneficiaries undertake to comply with applicable laws and regulations and not to infringe the rights of third parties or public order.

4.1. Client Obligations

Clients are solely responsible for:

The proper completion of all formalities, in particular fiscal, social and all payments of contributions, taxes or duties of all kinds that fall to them to be able to carry out the actions proposed on CaseAI.

Clients, Users and Beneficiaries acknowledge that they have become aware of the characteristics and constraints, particularly technical, of the AI System.

Clients are informed and accept that the implementation of the System requires an internet connection for which they are solely responsible, and that the quality of the service may depend directly on it.

Clients are solely responsible for the use of the AI System by Users and Beneficiaries. They implement the necessary risk management and human control systems based on the Uses.

Where Uses so require, it is the responsibility of Clients to ensure the conclusion of confidentiality, non-compete or professional secrecy agreements to be able to operate the AI System. In particular, Clients ensure that Users and Beneficiaries have knowledge of and are able to:

• be aware of a possible tendency to automatically or excessively rely on the results produced by an AI System ("automation bias"), particularly if the System is used to provide information or recommendations regarding decisions to be made by natural persons;

• correctly interpret the results of the AI System, taking into account in particular the characteristics of the System and the tools and interpretation methods available;

• be able to decide, in a particular situation, not to use the AI System or to neglect, override or reverse the result provided by this System.

Clients prohibit themselves, directly or through a third party, from carrying out any indexing, referencing, exploration, extraction, scraping, aspiration or manual or automated scanning of the Service, its functionalities, its contents or the Association's data.

Clients undertake to provide the Association with all information necessary for the proper execution of CaseAI and all legal obligations to which it may be subject by virtue of providing CaseAI.

More generally, Clients undertake to actively cooperate with the Association for the proper execution of these general conditions of service.

The responsibility of the Association cannot be engaged on any of these grounds.

4.2. Client Spaces and User Accounts

Clients may have only one administrator space. They are fully and entirely responsible for the activity of their space, its confidentiality, as well as the legality of the actions for which it is used.

Clients may have multiple User accounts. In their relationships with the Association, Clients remain fully and entirely responsible for the activity of these User accounts, their confidentiality, as well as the legality of the actions for which they are used.

The Client space and User accounts are protected by an identifier and password chosen by the Client and User. The Association undertakes not to disclose this password to third parties. Clients and Users are entirely and fully responsible for the security of their account in this respect. They undertake in particular to communicate as quickly as possible to the Association any unauthorized use that may be made of it.

Users undertake to provide accurate, up-to-date and complete information at the time of the registration process. They also undertake to update them as they change.

The Association reserves the right to suspend or immediately delete any Client space or any User account, at any time and for any reason, in particular because a User created multiple accounts, because an account was created with false information, or because a Client space or User account is being operated for illegal purposes.

The relationship of Clients with their Users, as well as the relationship of Clients with Beneficiaries and of Users with Beneficiaries is exclusively governed by the agreements that unite them. The Association disclaims any responsibility in this regard.

4.3. Free Use of CaseAI

The use of CaseAI is free of charge.

Subject to the agreement for provision of the AI System that would be concluded between a Client and the Association, the free nature of the Service does not include assistance that may be requested by the Client for the implementation and maintenance of the Service.

5. Responsibilities

5.1 Client Responsibility

The Client is solely responsible for:

• the adaptation of the Service to its specific needs.

• the evaluation of the compliance of final uses with applicable regulations, particularly regarding prohibited uses and high-risk uses.

• the implementation of obligations to which it may be subject by law and regulations, particularly in terms of AI governance in accordance with the AI Act, to ensure that its staff and other persons responsible for the operation and use of AI systems on its behalf, taking into account their technical knowledge, experience, education and training, the context in which the AI systems are to be used and the persons or groups of persons to whom the AI systems are to be applied.

• the implementation of human evaluation, monitoring or validation measures necessary depending on the nature of its activities.

• the relationship with Users, as well as the relationship with Beneficiaries.

The Association disclaims any responsibility in this regard.

5.2. Prohibited Conduct

Without prejudice to any other prohibitions provided for in these general conditions of service, Clients, Users and Beneficiaries undertake to use the Service virtuously.

In particular, they prohibit themselves from using the AI System for the following purposes: the conduct of illegal, fraudulent activities or activities infringing on the rights or safety of third parties; harm to public order or violation of applicable laws and regulations; intrusion into the computer system of a third party or any activity that could harm, control, interfere with or intercept any or all of a third party's computer system, violate its integrity or security; sending unsolicited emails or commercial solicitations; manipulations intended to improve the search engine ranking of a third-party website; assistance or incitement, in any form or manner, to one or more of the acts and activities described above; and more generally any practice diverting the service to purposes other than those for which it was designed.

Clients, Users and Beneficiaries undertake to respect the continuity of service of CaseAI. In particular, they prohibit themselves from: any conduct that could interrupt, suspend, slow down or prevent the continuity of the service; any intrusion or attempted intrusion into the service; any diversion of the System's resources; any action likely to impose a disproportionate burden on the Service's infrastructure; any harm to security and authentication measures; any act likely to harm the rights and financial, commercial or moral interests of the Association or of Clients, Users and Beneficiaries of the Service.

Clients, Users and Beneficiaries undertake to respect the value of the Service. They prohibit themselves from monetizing, selling or granting any or all access to the Service.

5.3. Absence of Responsibility Regarding CaseAI Operation

The Association cannot guarantee that its service will not experience any interruption.

The Association undertakes to provide its Service diligently and in accordance with best practices, it being understood that this is only an obligation of means, to the exclusion of any obligation of result, which Clients acknowledge and expressly accept.

The Association cannot be held responsible for difficulties or temporary impossibilities of access to the AI System that originate from circumstances beyond its control, force majeure, or that are due to disruptions in telecommunications networks.

The AI System is provided as is. The Association cannot guarantee to the Client that it is completely free from errors, defects or flaws.

In any event, the responsibility that could be incurred by the Association would be expressly limited to only direct proven damages suffered by Beneficiaries, excluding even damages caused by the AI Model of which the Association is not the owner.

The Association expressly reserves the right to temporarily interrupt access to its service for maintenance reasons.

5.4. Express Exclusion of Responsibility

The Client expressly acknowledges that:

• the use of the Service is at its sole risk;

• it is solely responsible for the evaluation, adequacy and compliance of the use of the Service with its needs and applicable laws, particularly regarding artificial intelligence regulation (AI Act);

• it alone assumes the consequences of any use, integration, deployment or combination of the Service with its own systems, products or services.

• In no case can the Association be held responsible, in any capacity whatsoever:

• for the results produced by the Service or their exploitation by the User or Beneficiary;

• for decisions made on the basis of results generated by the Service;

• for damages, direct or indirect, material or immaterial, financial losses, data losses, reputational harm or harm including to the rights of third parties resulting from the use of the Service.

The Client guarantees and indemnifies the Association against any claim, action or request from a third party related to its use of the Service.

This exclusion of responsibility also applies in case of gross negligence by the Association. However, this exclusion does not apply in case of intentional or willful misconduct by the Association.

5.5. Client Warranty to the Association

Clients guarantee the Association against all complaints, claims, actions, any demands whatsoever that the Association could suffer as a result of their violation, by Users or Beneficiaries, of any of the obligations or warranties under these general conditions.

Clients undertake to indemnify the Association for any harm suffered and to pay all costs, charges and fines borne as a result.

Clients renounce all recourse against the Association for any damage (material, bodily, immaterial consequential or not) suffered in connection with the execution or non-execution of training.

6. Links to Other Websites

CaseAI may offer links to third-party websites. The linked websites are not under the control of the Association, which is not responsible for their content and offers no warranty regarding them. It is up to Clients to take all measures to ensure that their Users and Clients carry out all necessary or appropriate verifications before conducting any transaction with any of these third parties.

7. Notification and Removal of Illegal Content

The Association allows Clients to report illegal content or conduct by sending an email to dpo@bayesimpact.org.

The Association will endeavor to remove the illegal content or delete the delinquent accounts as quickly as possible and within the framework of existing law.

8. License and Intellectual Property

Clients expressly acknowledge the ownership of the Association over all of CaseAI, and in particular over the systems, software, structures, infrastructure, databases and content of any kind (texts, images, visuals, music, logos, trademarks, database, etc.) that are exploited by the Association for the service and are protected by copyrights, intellectual property rights, industrial property rights or database producer rights in force.

The source code of the AI System is made available under MIT license.

Clients, Users and Beneficiaries prohibit themselves from copying and diverting the concept, technologies or any other element of the Service for their purposes or those of third parties.

All disassembly, decompilation, decryption, extraction, reuse, copying and more generally all acts of reproduction, representation, distribution and use of any one of these elements, in whole or in part, without the authorization of the Association are strictly prohibited and may be subject to legal proceedings.

9. Personal Data

The Association is concerned with the protection of personal data. It undertakes to comply with the highest level of protection in accordance, in particular, with Data Protection and Computing regulations and Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (the "GDPR").

9.1. Data Processing in the Capacity of Data Controller

The Association acts as data controller for only the data strictly necessary for the creation and management of Client spaces and User accounts (identity, email address and technical logs of access to various functionalities). This data is processed on the basis of the Association's legitimate interests, in particular to ensure the security of the Service, enable its effective operation and comply with its legal obligations. It will neither be transferred to third parties nor exploited for commercial purposes.

To best ensure the protection of personal data of its Clients and their Users and Beneficiaries, the Association is equipped with a Data Protection Officer.

This data is processed in accordance with the privacy policy.

9.2. Data Processing in the Capacity of Sub-processor

In the context of the use of the Service, the Association may also be required to process, at the request and on behalf of the Client, personal data within the meaning of the GDPR. The Association acts in the capacity of sub-processor. The Client retains the capacity of data controller.

The terms of this processing of personal data are in this case governed by dedicated provisions in the agreement for provision of the AI System, in accordance with the provisions of the GDPR.

The Client guarantees that it has all necessary legal bases to transmit and have the data concerned processed by the Service.

10. General Provisions

Should any provisions of these conditions be declared invalid or inapplicable, the others shall remain in force and fully effective.

The Association has the right to assign, transfer, outsource or delegate rights, duties or obligations under these conditions.

Clients agree that neither these conditions nor the use of the service create a partnership or joint venture, employment contract or mandate between them and the Association.

In the event of translation of these conditions into one or more languages, the interpretation language shall be French in case of contradiction or dispute over the meaning of a term or provision.

These general conditions of service are subscribed to for an indefinite period.

11. Modifications

The Association reserves the right to modify these general conditions of service at any time, including with regard to usage fees as well as elements relating to personal data. Clients will be informed of these modifications by any useful means.

The update date will always be indicated at the top and bottom of these conditions.

Use of the Service after a modification is displayed on CaseAI implies full and complete acceptance of these modified conditions.

The only way to refuse to accept a modification of these conditions is to cease using CaseAI.

The Client who does not accept the modified general conditions must unsubscribe from the service. Any Client who uses the service after the modified general conditions come into force is deemed to have accepted these modifications.

12. Disputes

The Association reserves the right to take any appropriate action in case of breach by Clients, Users or Beneficiaries of these conditions, or of violation of applicable laws and regulations, and in particular:

• suspend or terminate access to the service;

• delete any content or training posted on the site;

• publish any useful information message;

• warn any concerned authority;

• take any legal action.

The use of the service is subject to French law.

In case of dispute relating to the validity, interpretation or performance of these general conditions of service, only the civil court of Paris would be competent. However, in the event that the law imposes the jurisdiction of an administrative court, the dispute would be brought before the competent administrative court.

Prior to any recourse to state court, Clients are obligated to negotiate with the Association in a spirit of loyalty and good faith a friendly settlement in the event of any conflict relating to CaseAI or these conditions, including regarding their validity.

Clients wishing to implement the mandatory prior negotiation process must inform the Association by registered letter with proof of receipt indicating the elements of the dispute. A minimum of one meeting will then be organized between the Clients and the Association. If, after a period of six months, the Clients and the Association cannot reach an agreement, the dispute would be submitted to the competent jurisdiction designated above. The course of the statute of limitations will be suspended from the implementation of the negotiation process, i.e., the date of receipt of the notice sent by registered letter with proof of receipt. The suspension of the statute of limitations will end on the date of signature of the conciliation or non-conciliation report. In the event of refusal by Clients or the Association to sign said report, the other party may acknowledge this refusal by informing it that if it does not respond within one month, the matter can be brought before the competent court. Throughout the negotiation process and until its conclusion, Clients prohibit themselves from taking any legal action against the Association regarding the dispute subject to negotiation.

The mandatory prior negotiation obligation does not preclude either party from appealing to the competent court in emergency proceedings, in particular in case of urgency or to request conservatory measures.

13. Contact Information of Publisher and Host

CaseAI is published by the association Bayes Impact France whose registered office is located at 146 rue du Rivoli, 75001 Paris. Email contact: hello@bayesimpact.org. The publisher representative is: Paul DUAN.

CaseAI is hosted by the company Google Cloud EMEA Limited, a subsidiary of Google. Its contact information is as follows:

Address: Gordon House, Barrow Street, Dublin 4, D04 E5W5, Dublin, Ireland Phone: +353 (1) 436 1000.

14. Effective Date

These general conditions came into force on: July 2, 2025.